When we started Pukka Software and MotorsportReg.com, we wanted to improve upon the customer service experience that we had received as driving school students, club racers and event organizers. It’s no secret that many racing-related companies are too busy trying to go racing leaving service to suffer as a result.
Despite what the lawyers say, MotorsportReg.com has always had a simple, two-page, plain-English service agreement. Those two pages outline our responsibilities to our customers and to their members and both what we promise to do and not do so expectations are set clearly up front. Philosophically, our terms and conditions boil down to:
- Tackle problems head-on – handle the most difficult parts first and approach challenges as opportunities
- Only straight-talk – we’ll tell you what we know and what we don’t know and we’ll own up to our mistakes
- Protect the motorsport family – do what’s right for us, for you and for your participants
We’ve been practicing these beliefs since we took our first registration in 2002 and continue to uphold them thousands of registrations and millions of dollars later. Our extensive customer list is hard-earned proof of walking the walk of which we’re incredibly proud.